Support
Inevitech designs for intuitively managed, reliable and performant services.
We reduce the need for support. But are there when you need us.
One of our key drivers is to make the adoption, deployment and administration of sophisticated virtualised services easy. In that sense, we take a lot of the complexity and difficulty out of a technology often seen as the purview of expensive consultants with accredited, vendor-related expertise.
We’ve designed our services so you won’t need to lean on us too much. Generally you need support when you don’t understand something or something goes wrong. But we have, wherever possible, mitigated the likelihood of such issues through system design. Inevitech services are reliable, performant and easily administered. They are intuitive and our guidance well-documented.
Reducing the need for support makes things more efficient and enjoyable for our customers. But there will be times when you do need us.
And we will be there.
Support at all stages
Before you even make the decision to adopt Inevitech services, our team is there to support you.
We will demonstrate services, provide you with access to trials and will assist with any queries you may have as you undertake your due diligence.
Our team will remain on hand through any deployment and ready to provide everything from light touch to on premises assistance depending on your requirements.
We will help your implementation run as smoothly as possible, liaising with your internal or outsourced technical team as needed and enabling you to deploy our systems with confidence.
We undertake security and software updates regularly, coordinating any potential downtime with you to ensure minimal disruption.
Platform wide updates are communicated via our status subscription service the current status of Inevitech systems remain available in real time at our status page: LINK
Our engineers will respond rapidly in the event of a maintenance issue with our system or warrantied hardware.
Our hardware comes with a three year warranty on parts and labour as standard and this may be extended for up to five years where required.
As questions arise we are here to help, responding quickly and authoritatively to provide the support and information you need, when you need it. Our customer success and deeply experienced technical team work closely together to ensure a connected, seamless support experience for our customers.
“We have been very impressed by the support and guidance we have received from the Inevidesk team during our time working with them. They are highly responsive, deeply expert and friendly with it. We don’t feel pressured in terms of future sales or upselling and appreciate an approach that feels allied to our needs and timescales. However, probably the best thing I can say is that we have not received a single grumble or complaint from any team member using Inevidesk since its introduction. That feels like a massive win for us.”
Rolfe Judd